Contact Centers increasingly see the benefits of moving their infrastructure into a cloud-based environment. Since contact center equipment is costly to purchase and maintain, our cloud-based model enables you to purchase services in a more efficient manner, buying only what you need.
- Interactive Voice Response (IVR) and queueing functions through both Easy Attendant and Premium Auto Attendant.
- Call routing algorithms include longest idle, round-robin, and first available agent.
- Agent portal shows performance against KPIs.
- Supervisor features include whisper, barge, and listen.
- Administrative dashboard and reporting capabilities enable effective management and insight into call center performance.