Communication Cloud Features

User Features OFFICE PROFESSIONAL EXECUTIVE
Caller ID with Name
Speed Dial, Short Codes, Intercom Codes
Automatic Call Back, Automatic Recall
Multiple Call Appearances, Call Waiting, Call Hold, Call Transfer
Call Hold/Park/Pickup
Paging/Intercom Features
Shared Line Appearance
End User Web Portal
Business Call Manager (BCM)
Receptionist Features
Voicemail
Voicemail to Email
Do Not Disturb
Contact Management
Click to Dial
Desk Phone Customization
Desktop Client
Mobile Apps- iOS + Android
Voicemail Transcription
Video Chat
Fax to Email
Call Jump
CRM Integration

Add-On Features

  • Easy Attendant
  • Premium Attendant
  • Incoming Call Manager
  • ACD (Call Center)- Agent Seat
  • ACD (Call Center)- Supervisor Seat